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Leading Korean Airline |
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To develop an end-to-end flexible and modular cargo solution that covers the entire business operations, and maximizes business opportunity and profit |
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Kale undertook the development exercise using its unique “Product Way” methodology. |
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For business expertise, Kale employed business analysts from the cargo industry. Kale acquired further expertise through consultants and thus combined domain expertise to embed business processes, making the solution truly effective. |
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Kale developed standards especially for coding, nomenclature of components, and estimation guidelines. |
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Major milestones in the project execution were: |
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The application has been migrated across different versions of Advantage Gen from 4.1 -> 5.1a - > 6.0 -> 6.5 -> 7.0 |
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Oracle database has been migrated from version 7.1.3 to version 8.3 |
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The development process follows the “build” approach in which all activities are divided into three phases – development, integration and acceptance. The activities in all these phases happen simultaneously rather than in a waterfall approach. This results in better control over the development process. |
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Cargo enterprise functionalities handled by this solution include: |
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Space Management |
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Reservation |
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Pricing |
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Cargo Operations – movement control and tracking |
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Deal Management and Authorization |
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Cargo Revenue Accounting including trucking, payment matching |
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ULD Management |
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AMS US customs interface |
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The system uses number of tools/utilities to facilitate cargo operations: |
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Email/Fax Alerts |
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Storage of media files with application data |
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Auto client update and eliminate client server limitation |
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Tiered reporting and print scheduling |
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Barcode scanning and printing |
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EDI |
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The system creates electronic links to existing customers through exchange of data with partners and customs' systems |
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The system generates flexible and user driven reports |
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Scalable architecture to integrate any number of country specific customs interface into the system |
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Metrics of system performance: |
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Operational 24x7 |
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Acceptable downtime of less than 0.5% |
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Strict adherence to the metrics of system performance reaped the following benefits for the customer: |
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Reduced operating costs |
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Moving to n-tier modular technology resulted in: |
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Reduced paper flow and manual operations |
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Increase in data integrity and reduction in resources through elimination of duplicate data entry |
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Minimized training costs through the system’s intuitive design and online help facility |
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Improved customer service |
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Leading Scandinavian Airline |
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To maintain and support the Cargo Revenue Accounting System |
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For a duration of four months, Kale stationed a team comprising the Project Manager, Technical Manager, Business Analyst and Developers in UK to first comprehend the system. |
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After accomplishing the complete groundwork and conducting the due diligence, Kale established the infrastructure to undertake the support and maintenance activities from its Mumbai development facility. |
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Kale directly linked into the client systems. |
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Kale undertook the support and maintenance activities using its unique “Product Way” methodology. |
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Revenue accounting is running in a centralized mode but certain activities such as deals, pricing, export billing have been devolved to stations around the world. |
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Head Office staff can view data across the network (with suitable security clearance) and users can view/amend data at their stations. |
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Stations can determine local deals/pricing and print local invoices. |
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On-line action queues for problem transactions allow uninterrupted processing of the invoicing and accounting functions. |
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Cost effective support and maintenance carried out in India |
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Protection of cargo profitability by maximizing the value of both customer and interline invoicing |
