While speed is the essence of the service,
Quality is paramount. Kale has strict quality guidelines for
the final output being sent to the customer. The primary focus
of quality is on:
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Timeliness:
A measure of the ability
to provide processed outputs in a timely manner. We deliver
on time every time. |
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Completeness:
A measure of the ability
to complete all processes and to process all data.
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Accuracy:
A measure of the ability
to process data and interpret results accurately. The
results delivered have to be accurate depending on the
agreed guidelines and criteria. |
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Service
Level Agreements ( SLA ):
Pre-determined SLA documents
and mutually agreed terms of service levels in terms
of volume, time and accuracy |
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Business
Process Manuals (BPM):
BPM describes Business Processes
at a high level along with Control and Quality Assurance
Processes. |
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Document
Management:
Well-defined document
management system catering to document requirements
at each process level. |
