Kale MPS^® Differentiators

	Takes responsibility of entire business process including
	People
	Operating process & methodology
	Underlying software & technology
	Commits the end result from the business process and the quality of the deliverable
	Commits the unit transaction based price or success that includes all the elements of the service
	Is responsible for continuous improvement of your business process

Kale Formula for Successful Engagement

Kale has successfully established offshore delivery model, quality processes and strong technical skills to provide complete, compact and cost-effective solutions.

Kale has been among the first India-based IT services companies to leverage its client relationships and understanding of the Airline, Travel &Hospitality, Transportation & Logistics domain to create a BPO business. Unlike other pure BPO/ IT service players, which focus primarily on the cost advantage, the Kale model offers value-added services to its customers. The product development knowledge, domain expertise, and existing client relationships form the basis of this model.

Neutrality
Kale is a neutral service provider of outsourced solutions. Kale solutions, based on industry standard products and processes, are continuously upgraded to meet the needs of the industry - and are not driven by any one partner. This ensures that any learning's that Kale is able to obtain is ploughed back into the product and the process - as long as such learning's are not part of a proprietary process used by a customer. This facilitates a greater openness with the customer while at the same time offering our customers with a "Chinese - wall" policy whereby the confidential details of one customer are not made available to any other customer.

Leveraging World Class Proprietary Products
Above all, our clients enjoy the benefits of internationally proven solutions, plus the advantages of synergy between product and service.

	REVERA™ (Passenger Revenue Accounting Solution)
	CSP-AMBER™ (Cargo Revenue Accounting Solution)
	APEX™ (IATA selected 'Neutral Fare Prorate' solution for 'First & Final Billing')
	iDEALS™ (State-of-the-art web based Deal Management System)
	PRISM (Decision support tool)

Flexible and Customer Focused Teams
One of the factors which set Kale apart from many vendors is our flexibility in accommodating client requirements. We believe in providing value-based solutions to our customers. We always lend an attentive ear to the client and candidly discuss any and every challenge that the client is facing. This is enabled through our customer-focused teams that are able to appreciate customer specific issues and needs. These teams deliver solutions and services that best suited to the individual clients.

In addition, Kale MPS® recruits IATA trained personnel for its processes. Thus ensuring functional knowledge at the operations level. This adds value to client offerings and reduces time and cost on training.