CONNECT
Kale's Proven Proprietary Methodology for Transitioning of
BPO services
At an organisation level any outsourcing
project would involve the tangible changes in structure, processes,
technology, culture that the organisation would go through
to go from the current state to the desired future state.
At the individual level, it would involve the processes needed
for the individuals to adjust to the new way of working.
Our structured approach to outsourcing & consistent track record of successful execution has helped us build credibility and a position as "your most preferred outsourcing partner".
CONNECT
is a comprehensive methodology that takes care of all three
phases of the BPO Services Transitioning; Pre-Transition,
Transition and Post Transition/ Steady phase.
SMART
- Specialised Migration and Review Team
Kale MPS ®
has a dedicated transition management team called SMART -
Specialized Migration and Review Team. It is an experienced
Transition Team comprising of multidisciplinary expertise
in Operations, Quality & Information Technology and trained
in Business Process Transition and Project Management to help
integrate all aspects of the outsourcing solution. The team
is capable of analysing outsourcing potential and advising
risk mitigation strategies. This expertise of the core team
combined with relevant experience and skills that help Kale
MPS ® always
deliver best-fit transition solution.
Post
Implementation Evaluation Report (PIER)
A Post Implementation Evaluation Report (PIER) documents the
successes and failures of the project. It provides a historical
record of the planned and actual budget and schedule. Other
selected metrics on the project can also be collected, based
upon organization procedures. The report also contains recommendations
for other projects of similar size and scope.
| Contents
of PIER are: |
 |
Staffing
and skills |
|
Project
organisation |
|
Schedules
|
|
Successful
risk assessment and mitigation techniques |
|
Processes
used for change control, quality and configuration management |
|
Techniques
used for project communication |
|
Techniques
for handling customer expectations |
|
Critical
success factors and how they were met |
|
Financial
data |
|
