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Transportation and Logistics (T&L) businesses are continuously
striving for simple, efficient and optimized operations. Industry
leaders are seeking consistency of processes through automation
and outsourcing. With a vision to focus on the core activities,
T&L players are continuously searching for outsourcing
solutions. The aim is to achieve the much needed accuracy,
consistency and efficiency in the support functions. Kale
Consultants offers BPO services to the T&L businesses
to facilitate the desired value add through the outsourced
support functions. Our BPO offerings for the T&L Industry
include:
Outsourced Cargo Revenue Accounting
Kale Consultants undertakes Carrier Cargo Revenue Accounting
on a completely outsourced basis at Kale Managed Process Services centre
(Kale MPS ®).
This service can be delivered by using either customer's
revenue accounting system or Kale's solution suite.
Cargo Sales Audit
Kale's Cargo Sales Audit service helps the carriers recover the lost revenue and helps make upstream process improvements to avoid such leakages in future. It is a comprehensive audit of agency cargo sales reports - including the audit of rates, weights, commissions and other charges. The service also identifies unreported sales.
Cargo
Interline Audit
Settlement of interline billings is an arduous task for carriers.
Carriers are not able to adequately verify the accuracy of
inward interline billings within the deadlines set by IATA.
Kale's experience shows that airlines pay nearly 3-5% of their
total interline inward-billed amount by incorrectly accepting
over-billed Air Waybills. In some cases it is as high as 7-12%.
Kale's Secondary Interline Audit helps the carriers to plug
such revenue losses.
Rates
and Contracts Management
Kale provides this service as a single point of contact
for managing the rates and contracts for its customers. In
this service, Kale maintains rates such as Agent Contracts,
Cargo Tariffs, Adhocs, Inter-modal rates, Prorate Factors
and Exchange Rates. Any updates to these rates will also be
maintained by Kale and the respective stakeholders will be
notified.
Customer Loyalty Program Management
Kale provides the management of key customer loyalty program
activities like customer account maintenance, maintenance
of award schemes, loyalty program fulfilment activities etc.
This is customisable to the airlines specifications. This
program will enable the carrier to reward loyal
customers / agents which in turn will mean that
carrier’s customers will keep coming back to them. Kale
also participated in the design of such programs where awards
points are given to customers based on rate used,
the route flown and weight of shipments.
Outsourced Business Intelligence
Kale provides the outsourced Business Intelligence Services
to the carriers and supply chain intermediaries where Kale’s
analysts process and analyse the corporate operations and
revenue data to identify key trends, key areas requiring focus
and other parameters of strategic importance.
Cargo
Claims Processing
Kale provides the end-to-end Claims Processing services for
the cargo carriers. Kale’s claims service centres provide
services on recording claims, monitoring the status on the
claim and sending out proactive notifications, managing the
claims paperwork and liasing with other intermediaries such
as the insurance companies for claims settlement.
Freight Payment Audit
Kale provides services for auditing the invoices received
by the carriers from vendors providing transportation and
other logistics services. Kale flags out the discrepancies
in the billings and identifies the defaulting vendors, geographies
for analysis and process improvements. |
