Kale RRPS™Refund Check is an outsourced service provided by Kale RRPS™ to help airlines and TMC process the unused coupon(s) resulting on account of ticket cancellations or downgrades. The refund value calculations can be a tedious process resulting in mounting costs and errors in calculations. Kale RRPS™ helps you shoulder this responsibility enabling you to deliver higher customer value. Kale RRPS™ Refund Check service includes human intensive activities like segregation and sorting of claims, time intensive activities like refund value calculation and interaction with suppliers. Balancing the financial controls with ticket issuance and managing refunds becomes an essential element of running a successful business. With such a high number of daily ticket issuances, managing the cancellations and refunds, becomes a challenging and time consuming task. Additionally, it diverts resources from the core business focus of the Airline/ TMC while transacting with its corporate clients. The need to bring about complete accountability with improved turnaround time of such functions becomes even more imperative during the peak selling period.

Kale RRPS™ Refund Check involves processing of unused coupon(s) on the Airline/ TMC's behalf with a supplier. This involves segregation & sorting of incoming invoices on the basis of cancellation, Full refund, Partial refund and then by service type (Air, Hotel, and Car). The refund value calculation is performed to enable better planning of the auditing process. As the case may be Kale interacts with the supplier, performing as much iteration as needed on behalf of the Airline/TMC with suppliers for the refund amount validation. Once the refund value authorization is received Kale RRPS™ Refund Check raises the Debit Advice to the supplier or raises the credit Advice for the customer as needed.

Business Benefits and Kale RRPS™ Advantage Timely and Accurate processing of results. Design and develop or modify web-enabled Refund Management System (RMS). Current application status information like Initiated, Awaiting Additional Information, In cooling period (for lost tickets), Refund amount approved by the supplier etc. MIS - Log of request & close dates of each application. Reports of refunds, for e.g. by:   TMC requesting office.   Form of Payment. Cash and Credit.   Service Type.   Document Type (e-ticket, paper ticket, etc.).   Supplier Name. Refund value proposed versus approved etc. Ageing reports. Audit Trails.