Kale has been awarded the ISO 9001:2000 quality certification both in India and overseas by Bureau Veritas Quality International, accredited by UKAS. This certification is for marketing, conceptualization, design, development, customization, delivery of software solutions and to support mission critical software solutions, with emphasis on travel and transportation customers.

The processes adopted by Kale are based on the processes that have been fine tuned over 20 years with more than 2000 person years of experience. The work culture is synchronized with the business objectives, strategy & plans and emphasized through empowerment of Functional Managers.

As a result of the ISO 9001:2000 certification, Kale provides its customers with:
	Improved predictability with regard to time and cost budgets
	Delivery within defined SLA's time after time
	Adherence to standards, results in no surprises for customers
	Early warnings to customers to initiate change management
	Availability of Measurements & Data to customers as per agreed standards