Volatile markets, rising input costs, highly price-sensitive customers and intense competition are some of the key trends in the Airlines industry today.

To survive and grow, airlines have adopted multiple strategies such as cost reduction, higher levels of automation, newer distribution channels, interlining with other airlines and more attractive customer loyalty programs. Simplification of business processes, electronic ticketing, e-freight, outsourcing and customer self-service mechanisms are some of the results of these strategies.

Kale supports airlines in all these endeavors by offering a wide range of IT, BPO, domain solutions in the key functional areas such as Booking, Operations, Revenue Accounting, Proration, Enterprise Cargo Management, and Revenue Recovery & Protection. With multiple delivery models (in-house implementation, business process outsourcing and hosted services) Kale leverages its in-depth domain expertise and technological excellence to deliver real business value to airlines.