Airlines are looking to control costs and tune the distribution network to increase revenue while eliminating inefficiencies. A major share of airline costs can be attributed to operational, distribution and fuel charges. Historically, in some regions carriers have reported their distribution costs to be 70% of their net operating losses. Distribution costs can be high because of intentional or un-intentional abusive booking practices by agents or GDS billing discrepancies. These violations often go undetected because airlines find it difficult to audit the voluminous booking data.
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| Kale's BIDT Audit and Analysis Reporting Services assist airlines in analyzing their BIDT data to identify areas of leakage that impact the bottom line and design the distribution strategy. We do customized handling for each GDS and help derive and implement best booking practices. Kale audits monthly GDS invoices and reclaims inaccurate charges using parameters defined by the airline. The airlines get standard and customized sets of MIS reports at the end of each reporting cycle enabling airlines to cut their variable overheads. Kale's analysis of BIDT and sales data reveals trends and insights in addition to KPIs that help tune the distribution network by appropriate redesign of Agent Incentives and Booking Policies. |
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| Business Benefits |
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| Kale's BIDT audit services effectively plugs leakages by verifying BIDT saving airlines upto 2% of their distribution costs. |
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- Audit of booking information and Reconciliation of CRS Invoices with Ticket Records
- Preventing revenue leakages from invalid ticketing practices
- Training agents to use non-billable transactions and to abstain from using Passives
- Capable of accessing the local image database of the airline for billing verification, thus eliminating the need to courier the physical coupons/invoices
- Tracking usage and having a better control over distribution costs
- Regularize charges by cost centers
- Analyze and leverage trends and customer behavior
- Design distribution strategies
- Identify potential invalid tickets (RBD violations)
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| Key Features |
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| Kale's BIDT Audit and Analysis Reporting Services help airlines in analyzing their booking information and in reducing their increasing distribution costs due to erring agents and GDS billing discrepancies.
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- Identify areas of leakage that impact bottom line and helps re-design the distribution strategy.
- Customized handling for each GDS helps derive and implement best booking practices.
- Audit monthly GDS invoices and reclaim inaccurate charges using parameters defined by the airline
- Standard and customized MIS reports at the end of each reporting cycle
- Reveals trends and insights in addition to KPIs that help tune the distribution network
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