Kale Consultants and Qatar Airways Strengthen Business Ties

February 18, 2005 - Qatar Airways, one of the world's fastest growing airlines has today renewed its contract for Revenue Accounting with Kale Consultants Ltd (Kale), the company which specialises in providing compelling value propositions with innovative software and business process management solutions to the aviation and travel industry globally.

Qatar Airways has outsourced the critical revenue accounting service to Kale MPS™, the Business Process Outsourcing centre of Kale. Qatar Airways and Kale started their relationship in 2001 when the airline outsourced areas of revenue accounting which include; Sales processing, Uplift processing, Proration, Interline Billing & Verification, Coupon Matching and Management Reporting to Kale MPS™. Kale MPS™, using its state-of-the-art exhaustive audit tools, also provides Qatar Airways services relating to Revenue Recovery by identifying revenue leakages arising out of errors in ticketing and incorrect application of fares.

Speaking at a press conference in Mumbai, Mr. Akbar Al Baker, Chief Executive Officer, Qatar Airways said: “Greater automation is the key to thrive in an aviation industry that is today highly competitive and looks closely at cost control”.

“Outsourcing to experts in the field helps us keep our costs in line. We choose Kale because of their expertise in understanding the intricacies and complexities of revenue accounting. It gives me immense pleasure to announce that we are continuing our relationship and moving towards achieving even greater cost benefits. We look forward to a partnership with Kale for a further four years.”

Mr. Vipul Jain, CEO & Managing Director, Kale Consultants, said: “The fact that Qatar Airways has renewed its faith in Kale confirms our reputation of delivering what we promise - Kale provides impeccable service to its clients and consistently delivers world class software solutions under challenging conditions”.

This relationship is a win-win situation for both parties as Qatar Airways has a dependable partner in Kale and can focus from managing processes to managing results and Kale gets an opportunity to work with a very dynamic airline committed to using IT tools for better management information”.

Revenue Accounting is a very critical, specialised and costly function requiring specific skill-sets and expertise. Building and maintaining these skills is both time consuming and costly. By outsourcing this service to a specialised vendor like Kale, Qatar Airways has transformed the revenue accounting function from a transaction processing environment to a valuable strategic tool. Kale MPS™ relieves Qatar Airways of all tedious chores of revenue accounting – from coupon collation and warehousing, interline clearing, ADM generation to dispute resolution and destruction of data on expiry. Qatar Airways also enjoys the benefit of not making any major investment in IT infrastructure or incurring major operational costs for Revenue Accounting.