Industry Focused Solutions

Cross Industry Solutions

Kale MPS^® Advantage

Kale provides tangible value to the outsourcing relation going beyond mere remote processing. With unrivalled industry and domain expertise Kale MPS helps align customers on the leading edge of airline processing developments.

Unique Proposition

Takes responsibility of entire business process including

People
Operating process & methodology
Underlying software & technology

Commits the end result from the business process and the quality of the deliverable
Commits the unit transaction based price or success that includes all the elements of the service
Is responsible for continuous improvement of your business process

Successful Engagement

Domain Expertise

Our domain expertise and competence in technology provide us not just confidence but also the conviction to continuously find new opportunities for our customers to improve processes and cost savings.

Kale has successfully established offshore delivery model, quality processes and strong technical skills to provide complete, compact and cost-effective solutions.

Kale has been among the first India-based IT services companies to leverage its client relationships and understanding of the Airline, Travel &Hospitality, Transportation & Logistics domain to create a BPO business. Unlike other pure BPO/ IT service players, which focus primarily on the cost advantage, the Kale model offers value-added services to its customers. The product development knowledge, domain expertise, and existing client relationships form the basis of this model.

Neutrality

Kale is a neutral service provider of outsourced solutions. Kale solutions, based on industry standard products and processes, are continuously upgraded to meet the needs of the industry - and are not driven by any one partner. This ensures that any learning's that Kale is able to obtain is ploughed back into the product and the process - as long as such learning's are not part of a proprietary process used by a customer. This facilitates a greater openness with the customer while at the same time offering our customers with a "Chinese - wall" policy whereby the confidential details of one customer are not made available to any other customer.

Customer Focus

One of the factors which set Kale apart from many vendors is our flexibility in accommodating client requirements. We believe in providing value-based solutions to our customers. We always lend an attentive ear to the client and candidly discuss any and every challenge that the client is facing. This is enabled through our customer-focused teams that are able to appreciate customer specific issues and needs. These teams deliver solutions and services that best suited to the individual clients.

In addition, Kale MPS® recruits IATA trained personnel for its processes. Thus ensuring functional knowledge at the operations level. This adds value to client offerings and reduces time and cost on training.

Kale MPS™ is an area of strategic focus for Kale. This is instantiated by a world class infrastructure including a dedicated MPS center. Kale's BPO services are backed by a strong infrastructure which is capable of supporting a quick ramp up of operations.

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Improved Productivity

Kale's Value Innovation approach enables the clients to achieve a YoY productivity gain of upto 10%. The productivity improvement is a result of leveraging on the domain expertise,learnings from other engagements and Best Practices. Kale'scontinuously expanding range of IT and BPO services allow our clients to explore new avenues for outsourcing.

Value Curve

Our customers come to us not only because we are offeringthem labor cost arbitrage but because we consciously provide skill and technology arbitrage as well. We commit to deliver year on year productivity improvements through process re-engineering (through our domain expertise) and technology enhancement (through our partner's strong skills). Unlike other pure BPO/ IT service players, which focus primarily on the cost advantage, the Kale model offers value-added services to its customers.