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Transportation and Logistics (T&L) businesses
are continuously striving for simple, efficient and optimized
operations. Industry leaders are seeking consistency of processes
through automation and outsourcing. With a vision to focus
on the core activities, T&L players are continuously searching
for outsourcing solutions. The aim is to achieve the much
needed accuracy, consistency and efficiency in the support
functions. Kale Consultants offers BPO services to the T&L
businesses to facilitate the desired value add through the
outsourced support functions. Our BPO offerings for the T&L
Industry include:
Click the links to know more:
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Outsourced
Cargo Revenue Accounting
Kale undertakes Carrier Cargo Revenue Accounting on a completely
outsourced basis at Kale Managed Process Services centre (Kale
MPS®). This service
can be delivered by using either customer's revenue accounting
system or Kale's solution suite. |
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Cargo
Sales Audit
Kale's Cargo Sales Audit service helps the carriers recover
the lost revenue and helps make upstream process improvements
to avoid such leakages in future. It is a comprehensive audit
of agency cargo sales reports - including the audit of rates,
weights, commissions and other charges. The service also identifies
unreported sales. |
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Cargo
Interline Audit
Settlement of interline billings is an arduous task for carriers.
Carriers are not able to adequately verify the accuracy of inward
interline billings within the deadlines set by IATA. Kale's
experience shows that airlines pay nearly 3-5% of their total
interline inward-billed amount by incorrectly accepting over-billed
Air Waybills. In some cases it is as high as 7-12%. Kale's Secondary
Interline Audit helps the carriers to plug such revenue losses.
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Rates
and Contracts Management
Kale provides this service as a single point of contact
for managing the rates and contracts for its customers. In this
service, Kale maintains rates such as Agent Contracts, Cargo
Tariffs, Adhocs, Inter-modal rates, Prorate Factors and Exchange
Rates. Any updates to these rates will also be maintained by
Kale and the respective stakeholders will be notified. |
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Customer
Loyalty Program Management
Kale provides the management of key customer loyalty program
activities like customer account maintenance, maintenance of
award schemes, loyalty program fulfillment activities etc. This
is customizable to the airlines specifications. This
program will enable the carrier to reward loyal customers
/ agents which in turn will mean that carrier’s
customers will keep coming back to them. Kale also participated
in the design of such programs where awards points are given to customers
based on rate used, the route flown and weight of shipments |
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Outsourced
Business Intelligence
Kale provides the outsourced Business Intelligence Services
to the carriers and supply chain intermediaries where Kale’s
analysts process and analyze the corporate operations and revenue
data to identify key trends, key areas requiring focus and other
parameters of strategic importance. |
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Cargo
Claims Processing
Kale provides the end-to-end Claims Processing services for
the cargo carriers. Kale’s claims service centers provide
services on recording claims, monitoring the status on the claim
and sending out proactive notifications, managing the claims
paperwork and liaising with other intermediaries such as the
insurance companies for claims settlement. |
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Freight
Payment Audit
Kale provides services for auditing the invoices received by
the carriers from vendors providing transportation and other
logistics services. Kale flags out the discrepancies in the
billings and identifies the defaulting vendors, geographies
for analysis and process improvements. |
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